A dedicated customer area
Customer Portal is a private website area where customers sign in to view their services, orders, invoices, documents, and progress and submit support requests, instead of messaging about every small detail.
Price range: 12 – 35 million VND
Signs you need this
- You receive 5–10 daily messages asking where this month's invoice is or how a service is progressing
- Contracts and documents sent through Zalo/email are hard to find when customers ask again
- Customers do not know when services expire and rush to ask about renewal on the expiry date
- Your care team spends time answering repetitive questions customers could look up themselves
- Businesses selling recurring or project-based services whose customers need progress and invoice tracking
- You have CRM or a stable customer list and want self-service lookup instead of Zalo inquiries
- You want fewer repetitive messages and a more professional customer experience
- One-time sales with no recurring services or invoices for customers to revisit — a portal is not needed yet
- Fewer than 20 active customers — manual responses are still faster than building a portal at this stage
What this package includes
- Individual customer sign-in with an interface matching your brand
- All 7 self-service areas: services, orders, documents, payments, tickets, renewals, and progress
- Connect existing CRM/order data without entering everything again
- Automatic email/Zalo notifications when customers have updates
- Train your customer care team to manage portal content
Core modules
Current services, status, and start dates
Order history, values, and processing status
Contracts, quotes, and handover documents available anytime
View and pay invoices online
Submit support requests and track their status
Renew recurring services yourself and receive reminders before expiry
View current project and task progress in real time
Our process
- AssessmentWeek 1
Review existing customer and order data and the questions customers ask most
- Screen designWeeks 1–2
Approve the interface and 7 self-service areas before building
- Build and connect dataWeeks 3–4
Connect existing CRM/orders and create individual customer sign-in
- Trial with real customersWeek 5
Invite 5–10 customers to try it and adjust from their feedback
- HandoverWeek 6
Roll out to all customers and train the care team
Pricing
Compact Portal
- 4 areas: services, orders, documents, and tickets
- Individual customer sign-in
- 30 days of support
Complete Portal
- All 7 self-service areas
- Connect existing CRM/orders
- Automatic email/Zalo notifications
- 60 days of support
Portal and payments
- Integrated online payments
- Automatic renewals and advance reminders
- 90 days of support
This range is an estimate for the standard scope and is confirmed after discovery.
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Frequently asked questions
Is this portal real or just an illustration?
Is it a separate purchase or included in a bundle?
Is my customer data secure?
Do we need CRM first?
Or explore 4 complete packages if you need more than one product.