Ongoing system care and maintenance
AdSys Care provides ongoing care after a workflow, CRM, website, or ERP is delivered. A technical team monitors errors, fixes incidents, and optimizes the system as needs arise, with monthly pricing instead of a separate payment for every fix.
Price range: 990,000 VND – 9,900,000 VND/month
Signs you need this
- Your automation, CRM, or website has no one monitoring it, so unnoticed errors accumulate until customers complain
- Every bug or small change requires finding the original provider and waiting for another quote
- Your internal technical staff cannot monitor running systems every day
- You want someone clearly responsible for incidents instead of trying to fix them yourself
- At least one workflow, CRM, website, or Business OS is in live use and needs long-term monitoring
- No dedicated internal technical staff to monitor and fix systems
- You want predictable monthly maintenance costs instead of a quote for each breakdown
- A newly delivered system is still within the project's free support period — consider Care when that period ends
- Your internal technical team can already monitor and fix the system without outside help
What this package includes
- Regular monitoring to catch faults before they affect operations
- Bug fixes within the implemented system scope without extra hourly charges
- Small monthly optimizations within your plan's allowance
- Regular system status reports so you do not have to ask whether it is running well
- Priority Zalo/email contact for urgent incidents
Our process
- System handover and intakeWeek 1
Receive documentation and administrator access for the systems under care
- Initial reviewWeek 1
Check current condition and list areas needing closer monitoring
- Regular monitoringMonthly
Monitor and report on the agreed schedule
- Incident handlingOngoing
Receive and fix issues within the plan, prioritizing urgent incidents
Pricing
Care Basic
- Monitor 1 system with daily backups
- Fix bugs within the delivered scope
- Response within 24 business hours
- 1 hour of small changes per month
Care Business
- Monitor up to 3 systems
- Regular version updates and patches
- Response within 8 business hours
- 4 hours of changes per month
- Monthly status report
Care Pro
- Monitor unlimited systems
- Priority incident handling within 4 hours
- 10 hours of changes and optimization per month
- Quarterly performance review
Prices marked "from" cover the standard package scope. Your quote is confirmed after our first discussion and stays fixed throughout the project.
Related
Other AdSys products
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One operating system for your business: CRM, sales, projects, finance, inventory, and HR — one source of figures instead of seven separate tools.
AdSys WorkflowCustom process automation
Connect your existing software and automate repetitive tasks so people can focus on work that requires thought.
AdSys AIAn AI assistant grounded in your internal data
AI uses your documents and internal data to answer customers and staff. Uncertain questions go to a person instead of receiving invented answers.
Frequently asked questions
Does Care replace the free support period after handover?
Will the system stop if I do not use Care?
Can Care cover a system built by another provider?
Will I lose data or access when Care expires?
Or explore 4 complete packages if you need more than one product.