CRM + ERP for retail chains
CRM + ERP for retail chains is custom management software for a retail chain — counter sales, per-store stock, transfers between stores, and loyal-customer care all on one system.
- A chain of 2 or more stores where each one manages its own stock, making total stock hard to see
- Stock needs to move between stores without loss or mismatched records
- You want promotions and loyal-customer care to run consistently across the whole chain
- A single store with no expansion plans yet — simple off-the-shelf POS software costs less
- Budget under 35 million VND or you need it live next week — custom software needs a review and a few weeks to build
What this package includes
- Review the sales and stock process at each store in the chain
- Counter sales, per-store stock, and transfers between stores
- Loyal customers and promotions applied chain-wide or per store
- Online sales channel connected to the same stock, avoiding overselling out-of-stock items
- Revenue and stock reports by store; permissions, training, and warranty per plan
Our process
- DiscoveryWeek 1
Review the sales and stock process at each store in the chain
- Agree on scope & sample screensWeek 2
Approve the sales and stock screens and the list of modules to build first
- First module liveWeeks 3–6
Put counter sales and stock for one sample store into real use, compared against the old process
- Expand modulesAs scheduled
Roll out to the remaining stores and add transfers, loyal customers, and online sales
- Handover & operationsAfter acceptance
Train staff at each store; hand over documentation and warranty per plan
Pricing
Starter
- CRM for regulars + counter sales, stock for 1 store
- 1 branch/warehouse
- 60-day warranty
Full operations
- CRM + stock transfers, promotions, online sales
- Management reports
- Zalo OA connection (Zalo message fees billed separately)
- 90-day warranty
Multi-branch
- Multiple branches/warehouses with branch-level permissions
- Integration with existing software after review
- 90-day warranty plus priority support
This range is an estimate for the standard scope and is confirmed after discovery.
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