CRM + ERP for hotels & homestays

CRM + ERP for hotels & homestays is custom management software built around a property's booking, housekeeping, and guest-care process, from the moment a guest books through checkout and their return visit.

Consult now Book a 30-minute call Try the demo

A good fit for

Bookings are managed on paper or several spreadsheets, and double-bookings happen
Group and agency guests need separate receivables tracking alongside walk-in guests
You want room status and add-on services visible on one screen instead of asking the front desk

Not a good fit for

Only a few rooms, where taking bookings by phone is enough — no dedicated software needed yet
Budget under 35 million VND or you need it live next week — custom software needs a review and a few weeks to build

Want the full system tying together CRM, sales, inventory, finance, and HR? See AdSys Business OS — see here.

Want to compare with the other 10 industries? See CRM + ERP by industry.

What this package includes

Review the booking, check-in/check-out, and guest-care process on site
Room maps, bookings, and real-time room status
Calendar sync with OTA channels through a channel manager or iCal when the channel supports it, reducing double-bookings
Add-on services, group/agency receivables, and returning-guest tracking
Front-desk/manager permissions, training, and warranty per plan

Our process

Discovery
Review the booking and check-in/check-out process on site
Week 1
Agree on scope & sample screens
Approve the room map and booking screens and the list of modules to build first
Week 2
First module live
Put room maps and bookings into real use, compared against the old booking book
Weeks 3–6
Expand modules
Add add-on services, group/agency receivables, and OTA calendar sync on the agreed roadmap
As scheduled
Handover & operations
Train front desk and managers; hand over documentation and warranty per plan
After acceptance

Pricing

Starter

From 35,000,000 VND

CRM for regulars + room maps, bookings
1 branch/warehouse
60-day warranty

Get a detailed quote

Full operations

From 65,000,000 VND

CRM + housekeeping, add-on services, group/agency receivables
Management reports
Zalo OA connection (Zalo message fees billed separately)
90-day warranty

Get a detailed quote

Multi-branch

From 100,000,000 VND

Multiple branches/warehouses with branch-level permissions
Integration with existing software after review
90-day warranty plus priority support

Get a detailed quote

This range is an estimate for the standard scope and is confirmed after discovery.

Not ready to hire us for a full package? Start with a ready-made workflow

n8n workflow · 1,290,000 VND

Zalo customer care sequence

New buyers automatically receive thanks, instructions, and timely repeat-purchase reminders through Zalo OA.

n8n workflow · 1,490,000 VND

Automatic bank transfer reconciliation

When money arrives, automatically match it to an order, notify Zalo, and update the ledger. No more checking statements manually.

Related guides

10 min read

What Is Business Automation? A Roadmap for Small Businesses

9 min read

DIY automation or hire a specialist? Compare the real costs

Frequently asked questions

How is this different from off-the-shelf hotel software?

Off-the-shelf software is usually strong at bookings only; group/agency receivables or add-on services get forced into a fixed mold. The custom version matches exactly how your property handles receivables and group guests.

Can old booking and guest data in Excel be migrated?

Yes, after reviewing the existing booking file structure and agreeing on how to handle duplicate or missing data; the specific scope is listed in the quote. Your data stays on your own server (or one you rent); AdSys keeps no copy after handover.

Can it be built in parts, and how soon can we use it?

Yes. Room maps and bookings are built first — the first module is usually live in 3–6 weeks; the remaining modules follow on the agreed roadmap.

Does it connect directly to Booking.com or Agoda?

Connection is through a channel manager or iCal when that channel supports it, to sync room calendars and reduce double-bookings — we do not promise a direct OTA connection, since support varies by channel.

Consult now